Impression Kits are sent out Royal Mail First Class, and are despatched 'same-day' if ordered before 2:00pm, Monday - Friday. Orders received after 2:00pm or at the weekend will be dispatched 'next-working-day'.
Impression Kits do fit through most letterboxes, so there's no need to worry that they won't be delivered if you are out.
We will alway send you an email to let you know that your Impression Kit / Replacement Impression Kit has been sent, and another when we have received it back in the studio.
Snozzas & Paw Prints
Your finished Snozza or Paw Print jewellery will be despatched by Royal Mail Special Delivery, within 28 days of the receipt of a usable impression.
Your finished Dogeared I.D. will be despatched using your chosen shipping method, within 7-14 days of the receipt of your order.
Keeping you in the loop!
We know that it's important to be kept informed, whether you have ordered a Snozza, Impression kit or Dogeared I.D, and there is nothing worse than having to ring up to find out what stage your order is at, we want to make sure that you are never wondering. And we will always give you the date of when we expect to have your order finished and on its way to you when start making your Snozza or ID tag.
We promise that we will always send an email when:-
- We first receive your order.
- When we are preparing your impression kits.
- When we have received your impressions or imprints back in the Studio.
- When we are ready to start making your Dogeared I.D Tag.
- When we start making your Snozza.
- When we have shipped your order.
If you have a hotmail account, please make sure you put us into your safe senders list as some spam filters often send our important emails to junk folders. If you think you haven't heard from us, check your spam/junk folders first, then check you gave us the right email address. If you still can't find the updates, give us a call 0845 652 6012 or email email@example.com with your order number.